RANT 101

Hello everyone,

Ermmm, pardon me as this is my first rant on this blog. So I got a cake order last week Thursday and I was sent the details as well as a picture of what the client wanted. Immediately I sent a reply back that it’s too short notice to get some things  I would need for the cake, thus I cannot achieve the exact replica of the cake and the response I got was a sad face and a go ahead from the client. I have an habit of messaging my clients before I start baking to double and triple check the order (especially the flavor) and I asked do you want a red velvet and the reply was I sent you a picture of what I want and I was like I don’t mean the decor I mean flavor and further asked if client wanted vanilla or coconut.

On the day of collection, the client sent me a message saying 'send me a picture of the cake', to which I replied I don’t have a picture of it on my phone because my phone camera is not the best for pictures and the memory card was full so I used my camera and the client said 'send me a picture so I send the rest of the bill (hmmm, meaning if I  don't send a picture i wont get the rest of the bill paid???...jokes). I decided not to respond to the message because I had another cake to finish up so I knew two things will happen, either comes to pick up the cake and balance the bill or Not. And then my buzzer sounded, client sent a friend to pick the cake with my balance and I can recall friend saying the cake is BEAUTIFUL.

Fast forward to some minutes later, I suddenly got a message saying this is not what I asked for; you can keep the cake and money. As much as I like to be professional some people just take the piss. I have worked in customer service for a while now and that sort of attitude does not solve any problem. Been rude or abusive would not get your dislike for a service solved. In this case it didn't because I knew I had not done anything wrong so I referred client back to the messages we exchanged previously.

In every business COMMUNICATION is key, maybe somewhere along the line, I or client may have misinterpreted a message I don't know. But I know a client won’t go into a shop, place an order and ask to see pictures before the rest of the bill is paid. Just because am a Home baker doesn't mean I will sell myself short, NEVER. Have got a day job so if I don’t bake, I would still earn a wage. Baking is what I enjoy and I won’t let anyone ruin that for me.

Here are the cakes I worked on this weekend:

This is the cake that was tagged RUBBISH

To a Lovely Mum on her Birthday

Vanilla cupcake... Click HERE for Recipe

11th year Anniversary of RCCG HOLYGHOST ZONE

The top tier is a Coconut cake and Bottom tier is Vanilla cake

Oh well, sorry to have bothered you with my rant, Hope you all have a Caketastic week.

xoxo...

BREAD-MAKING EXPERIENCE

Hello everyone,

Hope you all have been getting your baking on? well I have been; I went for a bread-making class today and I had so much fun. Honestly, I didn't know bread-making could be that easy and straight-forward (as long as you follow the recipe though) however, am sure my shoulders will hurt later from the dough kneading but am well happy with my bread anyways. 

The class was taught by the lovely Annaliese at Landgirls Cookery School; it was all hands on, which is a good way of learning because the process will stay with you. The atmosphere during the class was very welcoming and she gave us as much guidance as possible, we had refreshments as well. It was money well spent for ME. 

Here is a link to the school CLICK HERE , so anyone interested can book a place on the classes they run and you can also find them on Facebook CLICK HERE . Trust me you won't regret booking a place and I would be booking another class very soon. Below are a few pictures of my bread (not the best pics, used my phone), couldn't stop taking pics..loool

ME, my BREAD and ANNALIESE

This was made with Fine French Flour

This was a mix of Onion and Chilli Flour, smells Gorg....

So that's what have been up to today, and it was a day well spent.

Have a Caketastic evening

xoxo