CAKETASTIC: my love, my passion, my rant: RANT 101

Hello everyone,

Ermmm, pardon me as this is my first rant on this blog. So I got a cake order last week Thursday and I was sent the details as well as a picture of what the client wanted. Immediately I sent a reply back that it’s too short notice to get some things I would need for the cake, thus I cannot achieve the exact replica of the cake and the response I got was a sad face and a go ahead from the client. I have an habit of messaging my clients before I start baking to double and triple check the order (especially the flavor) and I asked do you want a red velvet and the reply was I sent you a picture of what I want and I was like I don’t mean the decor I mean flavor and further asked if client wanted vanilla or coconut.

On the day of collection, the client sent me a message saying 'send me a picture of the cake', to which I replied I don’t have a picture of it on my phone because my phone camera is not the best for pictures and the memory card was full so I used my camera and the client said 'send me a picture so I send the rest of the bill (hmmm, meaning if I don't send a picture i wont get the rest of the bill paid???...jokes). I decided not to respond to the message because I had another cake to finish up so I knew two things will happen, either comes to pick up the cake and balance the bill or Not. And then my buzzer sounded, client sent a friend to pick the cake with my balance and I can recall friend saying the cake is BEAUTIFUL.

Fast forward to some minutes later, I suddenly got a message saying this is not what I asked for; you can keep the cake and money. As much as I like to be professional some people just take the piss. I have worked in customer service for a while now and that sort of attitude does not solve any problem. Been rude or abusive would not get your dislike for a service solved. In this case it didn't because I knew I had not done anything wrong so I referred client back to the messages we exchanged previously.

In every business COMMUNICATION is key, maybe somewhere along the line, I or client may have misinterpreted a message I don't know. But I know a client won’t go into a shop, place an order and ask to see pictures before the rest of the bill is paid. Just because am a Home baker doesn't mean I will sell myself short, NEVER. Have got a day job so if I don’t bake, I would still earn a wage. Baking is what I enjoy and I won’t let anyone ruin that for me.

Here are the cakes I worked on this weekend: